Save these numbers: 911, 811 and 211

In an emergency, or when you are stuck, one call makes the difference.

Where to go

From any phone in Canada. 211 is free and confidential, and in most areas runs 24/7 with interpretation in more than 150 languages, Arabic included, so you can speak your own language.

What to bring

• No documents needed
• Know your exact address so you can give it

What to do, step by step

1. 911: emergencies only — fire, accident, danger to life, or police.
2. 811: a health line to ask a nurse about non-urgent concerns, in most provinces. In Manitoba call Health Links: 1-888-315-9257.
3. 211: when you need food, housing, legal help or any service and don’t know where to go.
4. No English yet? Call 211 anyway: the agent answers in English or French; say “Arabic” and an interpreter joins the same call. Do not let language stop you from asking.
5. Save them in your phone and teach your children 911.

Note: in an emergency go to the nearest hospital even without a health card yet; fees or limits may apply depending on your status.